Our Customer References

Since 1984, we have been distributing our pianos and technical services in Lorraine, Luxembourg and beyond.

 That's more than 8,000 customers, to whom we are committed !

In order to validate compliance with our quality commitments (relationship, products and services), we regularly carry out satisfaction surveys and solicit customer opinions via the various internet tools.

Online Reviews (Verified Reviews and Google Reviews) are the remarks that reward our employees' investment in your satisfaction.

So that the emotion is within everyone's reach!

Nicolas Schaeffer, Managing Director

 

Our Professional References

      • Conservatory of Music of the City of Luxembourg

      • Metz Conservatory of Music

      • Nancy Conservatory of Music

      • Thionville Conservatory of Music

      • Reims Conservatory of Music

      • Epinal Conservatory of Music

      • Philharmonie Luxembourg

      • Opera Theatre of Metz Métropole

      • Opéra National de Lorraine

      • Orchestre National de Lorraine

      • Arsenal de Metz - Cité Musicale Metz

      • Epinal International Piano Competition

      • École MAI Music Academy International Nancy (Groupe School of Arts)

      • Centre Dramatique National de Thionville-Lorraine NEST

      • Thionville Theatre

      • Amneville Galaxy

      • Hesperange School of Music

      • Illange Music School

      • Bousse Music School

      • Corny School of Music 

      • Association pour la Promotion et L'Enseignement de la Musique Nancy Banlieue Nord-Est APEM 54

      • OPUS 88 Association

Artists & Festivals who have placed their trust in us (Concert Rentals and Piano Tuning Performances)

      • Laurent Gerra's orchestra, show at the Arènes de Metz (Steinway B)

      • Nancy Jazz Pulsations Festival, concerts at the Autre Canal, the Manufacture, the Fabrique, the Opera and the Nancy Nursery (Yamaha C5 x2, Yamaha C7 and Steinway D)

      • Concert 2000 Choristes by Jacky Locks, Christophe Willem & William Sheller at the Galaxie d'Amnéville (Steinway C)

      • Concert by Didier & Françis LOCKWOOD "BROTHERS" at the Salle de concert Les Trinitaires in Metz (Yamaha S6)

      • Château de Luneville, Fête de la Musique (Yamaha CFIII S)

      • Lulu Gainsbourg on Yamaha C3

      • Concert by J.DEMIERRE / O.LEE + H.BOUBAKER / G.FOCCROULLE / S.LEBRAT at the Trinitarian de Metz (Yamaha C3)

      • Concert by Damien Prud'homme Quartet at the Jardins Fruiters de Laquenexy (Feurich 161)

      • Birdy, concert at the Zenith in Nancy (on Yamaha G2 Silence)

      • Alain Souchon and his musicians, concert at the Municipal Theatre of Thionville (Yamaha U3)

      • METIZ'ART Festival, rental for concert on stage (Yamaha U1)

Results of the latest satisfaction survey

This satisfaction questionnaire focuses on the quality of the various contacts and the quality of our services. 

1. WELCOME AND CONTACT

1.1 Telephone reception

29% of the customers surveyed used a telephone approach before visiting us: 100% are satisfied with the listening and the information we have taken care to provide them.

1.2 In-store reception

Our company policy is to help you find the piano that best suits your particular situation and expectations. 100% of our customers are quite satisfied. 

As part of a personalized sale, we implement a personalized welcome and follow-up. 80% of our customers consider the reception in our stores to be satisfactory. 

More information on our points of sale (addresses, opening hours, etc.) ...

1.3 Reception on the Internet

51% of our customers have visited our website. This allowed them to get acquainted with all the products available in the brand's 3 stores. Information and advice are considered to be plentiful and accessible. 

2. OUR SERVICES

2.1 Financing Offers

If the client wishes, we have the possibility to provide financing facilities (up to 180 months), these are adapted to the needs of each individual: 100% consider the proposed offer sufficient.

2.2 Delivery

Our delivery drivers specialize in the transport of pianos, which allows you to take care of your instrument in high quality, until it is delivered to your home (ground floor or floors). Our clients are satisfied with their work, which is why 97% would recommend them to those around them.

2.3 Piano chords

Regarding our Tuners. Their intervention lasts an average of 1 hour and 15 minutes. The quality of their work encourages 98% of our clients to recommend them to the pianists they know. Are you satisfied with the intervention of our tuner? Yes 99% No 1%

Testimonials and Customer Reviews for Schaeffer pianos, posted on independent websites

"I am very happy with the service of Pianos Schaeffer and especially with the advice of Mrs. Heinrich, who has proven to be an excellent professional, always listening to my needs and ready to give the most appropriate advice. The delivery was also very correct and efficient. Congratulations! I highly recommend it!"

Pianos Schaeffer, Luxembourg Hesperange L-5885 (For sale in stores, reviews posted on Google Maps Pianos Luxembourg reviews) 

"I RECOMMEND! A service as we hope it will be, with a real listening. At no time was there any attempt to make us go over budget, but great care was taken to identify our exact needs. The passion that Mr SCHAEFFER readily shares, the seriousness with which promises are kept: we don't have time to get back in touch, we are contacted very quickly and everything is planned."

Pianos Schaeffer Metz - Augny 57685 (Sale in store, review submitted on PagesJaunes.fr)

"Great: Perfect communication, fast and neat sending. I recommend 100%" Aldo

Pianos Schaeffer, Thionville 57100 (Online sale, review posted on Google Maps)

 "This company prepares and tunes our grand pianos and upright pianos for us. These agreements are all carried out by one of the company's specialized employees and give us complete satisfaction, by the quality of the adjustment and the speed of intervention" Mr. Denis FRANCOIS, Director of APEM Nancy

Pianos Schaeffer, Nancy 54000 (Technical services at home, letter of recommendation)

"Sound advice that takes into account everyone's desires, level and ambitions. Superb shop easy to access, attentive and friendly welcome." (Google Reviews)

Press review Pianos Schaeffer

Guide Le Petit Futé Nancy

"A large space of nearly 300 square meters located a few steps from the regional music conservatory, this beautiful store permanently exhibits about fifty models. Yamaha, Euterpe, Steinberg, Steinway obviously. New or used, they are all majestic. There's something for every price point, from €700 for a digital piano to €70,000 for a grand piano. But the house has planned everything so as not to strain budgets. Payment facilities and even a rental service. From €25 per month. And the twelve rents are reimbursed if you want to acquire the instrument after one year. There's even a new piano Schaeffer, guaranteed for ten years, delivered and tuned, which barely exceeds €2,000. At these prices, we are ready to write all the sonatas in the world."

(view article online)

Pianos Schaeffer, Nancy 54000

Marie-Claire Magazine

"PIANOS SCHAEFFER, THE REFERENCE FOR PIANISTS IN NANCY, METZ, THIONVILLE LUXEMBOURG"

(see the article Marie Claire online (open access))